Thursday, February 09, 2006

rant against home depot

I promised my brother I was going to get him a garbage disposal for christmas, but didn't get around to getting one until way after the holidays. I have a gift card to home depot, so I walked into home depot and explained I want to purchase something, but pick it up at another store (in another state) so I don't have to pay to ship it any where. that makes sense right? part of the leverage of a chain store is that they have stores in different locations that [should] work together to satisfy the customer.

The lady at customer serviced explained she couldn't do that, but there would be no problem if I called the 800 number. I thought to myself 'yeah right' but I proceeded to call when I got home. not surprisingly, the 800# went straight to india. I don't have anything against the india call centers, I really don't, its just that they [the company that contracts with india call center] doesn't sufficiently train or give sufficient power to those on the phone to actually do ANYTHING to help you. they mean well, but theres really nothing they can do.

after about 20 minutes he 3-wayed me in to the store I wanted to pick the merchandise up from (in washington) and we had a little conversation about how it wasn't possible with a gift card, but if I wanted to call and do a credit card order they could handle it no problem. something about how they actually had to SCAN the gift card.

I explained that below the barcode there was a series of numbers that I could give him over the phone, just like a CC and that should work. no-can-do. home depot won't even take their own currency!

I'm a lowes man now. unfortunatly the home depot is still closer to I am a more freqent patron of HomeDepot than lowes. it really tears me up inside when I walk in there Cuase i KNOW lowes is better.

so... kev.. did you get the card?

3 comments:

palegreenhorse said...

but who is to say that lowes would have handled the gift card thing any differently?

k2h said...

me =)

~ AH ~ said...

I've found Lowe's to be better price-wise only on a few things.
They definately are more "fun" to look around in though, at least the one I've been to vs. Home Depot.

Plus, I'm not surprised that they didn't take the gift card over the phone. Who's to say I don't screw with it and walk in next time saying I should have $100 on it and what's going on? I could probably really screw them over.